Updating your Sylphyo and Link (Windows Vista/7)

This page provides you with all the needed instructions to update your Sylphyo to the latest version.

Updating your Sylphyo and Link should only last a few minutes. You will download and open the update utility, maybe perform a one-time preliminary step, and use the utility to update your instrument.

Download and open the update utility

Click here to download the last version of the update utility.

If your web browser asks you what to do with it, select the Run button.

Windows might prevent you from running the file right away. If the following window appears, please click the Actions button.

Windows then explains this file comes from an unknown publisher. If you are sure that your file was downloaded from aodyo.com, you can proceed by clicking the Run anyway button.

Use the utility to update your instrument

If this is the first time you are updating your Sylphyo or Link, you will need to perform a small preliminary step before updating. Please click here.

Once the window of the update utility appears, you're ready to update your devices.

Do not power it on or plug it in yet. Just click the Update button first.

Then, plug your device directly into the USB port of your computer, and turn it on.

The update should automatically begin. Try not to touch, turn off, or disconnect your device until the update ends. If this is the first time you update your Sylphyo, the update can look like it is stuck looking for a device. Please wait for up to 5 minutes, the time your operating system registers the new device, before trying again.

A message will appear once the update is complete.

If you have both a Sylphyo and a Link, please update both: they need to run the same software version in order to be able work together.

Perform a one-time preliminary step

If this is the first time you are updating your Sylphyo or Link receiver, you will need to perform this small preliminary step.

Older Windows versions have trouble inspecting the internal update program that runs when the Sylphyo or Link is powered on. However, once this step is done, you will never have to perform it again on your system.

Turn your Sylphyo off, plug it directly into your computer, then turn it on.

The message below will appear on the bottom right corner of your screen. Please click on it.

Inside the window that appears, click on Skip obtaining driver software from Windows Update.

Then, a confirmation message appears. Click on the Yes button.

After a while, Windows will inform you that it could not install any driver software.

Ignore this message and click on the Close button.

Then, turn your Sylphyo off.

You can now run the update utility.

Having trouble?

Problems can happen after a failed or incomplete update. If the above steps do not seem to work, this section will help you identify and solve your issue.

The update utility does not see my Sylphyo

First, make sure your Sylphyo is turned off, plug it directly into the USB port of your computer, and click the Update button. Then, blow forcefully into the mouthpiece while simultaneously turning it on. You should see the message Ready for update appearing on the screen. The update utility should also see the Sylphyo and begin the update.

The update utility does not see my Link receiver

First make sure your Sylphyo is turned off, plug it directly into the USB port of your computer, and click the Update button. Then, keep the "down" button pressed (the one next to the power-on switch) while simultaneously turning it on, and release the button. The update utility should also see the Link and begin the update.