Updating your Sylphyo and Link (Windows 8/10)

This page provides you with all the needed instructions to update your Sylphyo to the latest version.

Updating your Sylphyo and Link should only last a few minutes. You will download and open the update utility, and use the utility to update your instrument.

Download and open the update utility

Click here to download the last version of the update utility.

If your web browser asks you what to do with it, select the Run button.

Windows might prevent you from running the file right away. If the following window appears, please click More info.

Windows then explains this file comes from an unknown publisher. If you are sure that your file was downloaded from aodyo.com, you can proceed by clicking the Run anyway button.

Use the utility to update your instrument

Once the window of the update utility appears, you're ready to update your devices.

Do not power it on or plug it in yet. Just click the Update button first.

Then, plug your device directly into the USB port of your computer, and turn it on.

The update should automatically begin. Try not to touch, turn off, or disconnect your device until the update ends. If this is the first time you update your Sylphyo, the update can look like it is stuck looking for a device. Please wait for up to 5 minutes, the time your operating system registers the new device, before trying again.

A message will appear once the update is complete.

If you have both a Sylphyo and a Link, please update both: they need to run the same software version in order to be able work together.

Having trouble?

Problems can happen after a failed or incomplete update. If the above steps do not seem to work, this section will help you identify and solve your issue.

The update utility does not see my Sylphyo

First, make sure your Sylphyo is turned off, plug it directly into the USB port of your computer, and click the Update button. Then, blow forcefully into the mouthpiece while simultaneously turning it on. You should see the message Ready for update appearing on the screen. The update utility should also see the Sylphyo and begin the update.

The update utility does not see my Link receiver

First make sure your Sylphyo is turned off, plug it directly into the USB port of your computer, and click the Update button. Then, keep the "down" button pressed (the one next to the power-on switch) while simultaneously turning it on, and release the button. The update utility should also see the Link and begin the update.