Answers, not a phone tree
Frequently asked questions.
Most of these come from nine years of questions our players actually asked, and the answers our team actually gave. Search it, or pick a category. If your question is not here, write to us, a human reads that inbox.
Choosing your instrumentWhich Aodyo instrument is right for me?
The Sylphyo is a wind instrument: you play it with breath and fingers, standing up, with or without a computer. The Anyma Phi is a desktop hardware synthesiser built on physical modelling, played from a keyboard or any MIDI controller. Anyma V is that same engine as software on your computer. The Link is not an instrument, it is the receiver that makes the Sylphyo wireless. If you play a wind instrument, start with the Sylphyo. If you are a synthesist, start with the Anyma Phi or Anyma V.
Choosing your instrumentI play saxophone. Will I feel at home?
Yes, and quickly. The Sylphyo ships with 18 fingering systems, saxophone among them, so you keep the fingerings you already know. What takes adjusting is the breath: there is no reed, so the resistance is different, and dynamics come from pressure rather than embouchure. Most players are comfortable within a few sessions.
Choosing your instrumentIs it a good instrument for a beginner?
It works, with one caveat worth saying plainly. The Sylphyo does not teach you to read music or to phrase, and it does not forgive a lack of breath control any more than an acoustic instrument does. What it does remove is the reed, the tuning and the noise, so you can practise at any hour with headphones. If you have never played a wind instrument at all, a cheaper instrument may be the wiser first step.
Choosing your instrumentCan I get a Sylphyo in a colour other than black?
Yes. The Sylphyo Custom Color comes in white, pink, blue, green, yellow or orange. Each one is built to order in our workshop and ships in 7 to 9 business days. The classic black Sylphyo ships in 2 to 5 business days.
Choosing your instrumentDo I need the Link?
Only if you want to play without a cable, or if you need more outputs. The Sylphyo works on its own with headphones, and as a MIDI controller over USB. The Link adds a dedicated radio link, an onboard sound engine, line outputs and DIN MIDI. It matters on stage, much less at home. The Sylphyo and Link bundle costs less than buying both separately.
Playing the SylphyoHow many fingering systems are there, and how do I change them?
Eighteen are supplied as standard: recorder, saxophone, flute, clarinet, EWI and others. You switch between them in the instrument menu, and the change takes effect immediately. You can keep several favourites and move between them without a computer.
Playing the SylphyoThe breath resistance does not suit me. Can I change it?
Yes, in two ways. In software, the menu gives you a breath threshold, a range and a response curve, and those three settings change the feel more than anything else. Mechanically, the breath adjustment kit adds plugs that increase back pressure if you want more resistance.
Playing the SylphyoCan I block the air outlet at the bottom to get more resistance?
Partially, never completely. Fully blocking it creates too much pressure for the internal tubing and traps humidity inside the instrument, which causes erratic behaviour on the touch keys. Leave a gap, or use the plugs from the breath adjustment kit, which are calibrated for exactly this.
Playing the SylphyoMy Sylphyo plays wrong notes or changes key on its own.
In most cases this is moisture on the capacitive keys. Three things to check, in order. Are you blocking the air outlet completely? If so, stop, that traps humidity. Wipe the keys dry and let the instrument breathe after playing. Then update to the latest firmware and do a factory reset from the menu. If it persists, write to contact@aodyo.com with a short video, that is the fastest route.
Playing the SylphyoWhat do the motion sensors actually do?
The Sylphyo reads elevation, roll, a compass heading and a shake vibrato. Each one is assignable, so you can map raising the instrument to a filter, a tilt to timbre, or a wrist shake to vibrato. It is continuous control, not switches. None of the directly comparable instruments offers the equivalent.
Playing the SylphyoHow long does the battery last?
Up to 6 hours of continuous playing on the internal 2400 mAh lithium-ion battery. It charges over USB from a computer or from the supplied charger, and you can play while it charges.
Connecting it upHow do I use the Sylphyo with my computer?
Plug it in over USB. It is class compliant, so there is no driver to install on Windows, macOS or Linux: it appears as a MIDI device and you select it in your software. Nothing else is required.
Connecting it upDoes it work with an iPad or an iPhone?
Yes, over USB with a camera adapter. The Sylphyo is class compliant, so iOS sees it as a MIDI device. We deliberately do not use Bluetooth MIDI, because the latency it introduces is not acceptable for a wind instrument.
Connecting it upCan I use it with SWAM, Ableton, Logic or MainStage?
Yes. The Sylphyo sends standard MIDI, so anything that accepts a MIDI controller works. The one setting worth checking is which continuous controller your instrument expects for breath: some expect CC2 breath control, others CC11 expression. The Sylphyo can send either, and mismatching the two is the single most common reason dynamics seem not to respond.
Connecting it upIs there any latency?
Not from the instrument, and not from the Link, whose radio link is built for the stage rather than adapted from a consumer protocol. If you do feel a delay, it almost always comes from elsewhere in the chain: the audio buffer size in your software, the device you are running it on, or the plugin itself. Lower the buffer first.
Connecting it upWhat is the range of the Link, and can two of them work in the same room?
The Link uses its own radio link with high range and low latency, and supports up to 64 channels in parallel, which is what allows several instruments to work side by side. If you hit interference, re-pairing the Sylphyo and the Link changes the wireless channel and usually clears it.
Software and updatesHow do I update my instrument?
Updates are free, for the software, the sounds and the fingerings. Download the updater for your system from downloads.aodyo.com and follow the instructions. One thing that matters: connect the instrument directly to the computer, not through a USB hub. Updating through a hub is the most frequent cause of a failed update.
Software and updatesOn how many computers can I activate Anyma V?
One licence activates on up to three computers. If you have hit the limit, or if an activation stops working, write to contact@aodyo.com and we free a slot. That one is handled by email rather than on Discord, because it needs your licence details.
Software and updatesI found a bug in Anyma V. Where do I report it?
On our Discord, in the bug channel. One post per bug, with your operating system, your host or DAW, the Anyma V version and the steps to reproduce it. That gets to the people who can fix it faster than an email does. Licence and activation problems are the exception, those go to contact@aodyo.com.
Ordering and shippingWhat does shipping cost?
Tracked and insured, per order: France 14.90 €, European Union 24.90 €, rest of Europe 34.90 €, United States and Canada 54.90 €, Japan, Australia, New Zealand, South Korea, Singapore, Hong Kong and Taiwan 64.90 €, rest of the world 69.90 €. Orders with only small accessories ship for less, from 6.90 € in France. If an order mixes an instrument and accessories, only the instrument rate applies. The exact cost is always shown before payment.
Ordering and shippingHow long before my order ships?
Two to five business days for instruments in stock, from our workshop in Wasquehal, France. The Sylphyo Custom Color is built to order and ships in 7 to 9 business days. Anyma V is a download, delivered immediately.
Ordering and shippingI am a business in the EU. Can I buy without VAT?
Yes. Enter your intra-EU VAT number in the dedicated field at checkout. It is checked live against the official EU VIES database and, if valid, VAT is removed automatically. French businesses pay French VAT as usual. Customers outside the EU pay the price excluding VAT automatically once the shipping country is set, but import duties may apply locally.
Ordering and shippingWhere is my order?
Write to contact@aodyo.com with your order number. A human reads that inbox and will tell you exactly where things stand.
Repairs and supportSomething is broken. What do I do?
Email contact@aodyo.com first, with a description and, if you can, a photo or a short video. We confirm the likely repair and its price, and give you a repair reference. Only then do you ship the instrument, with that reference inside the parcel. Please do not send anything before you have a reference, it is the one thing that slows repairs down.
Repairs and supportHow much does a repair cost?
Flat rates at our workshop: 70 € for a small repair, a Sylphyo screen replacement for example, 100 € to replace one board, 150 € for several parts. Shipping to us is at your expense, tracked shipping recommended, and return shipping is confirmed with you before we send the instrument back.
Repairs and supportCan I buy a spare part and repair it myself?
No, and it is a deliberate choice rather than a commercial one. Every repair happens at our workshop, by the people who built the instrument, so that what leaves is tested to the same standard as a new unit. There is no third-party repair network.
Repairs and supportWhat about the warranty?
Two years. Whether a specific fault is covered is assessed case by case, so write to contact@aodyo.com with your proof of purchase and we will tell you plainly.
Aodyo, the companyWhat happened to Aodyo? I heard the company went under.
Aodyo SAS was liquidated in October 2024. In summer 2025 Mickael Coronado, who ran the electronics factory that had built every Aodyo board for ten years, bought the assets from the court-appointed liquidator and restarted the company. Production is running again in France. The instruments you can buy today are built and repaired in Wasquehal.
Aodyo, the companyI backed the Loom on Kickstarter. What happens to my pledge?
The campaign funds went to the company that was liquidated, and the new company never received them. Legally we owe backers nothing, and we would rather say that than pretend otherwise. We think we owe you a solution anyway, so we published two options in May 2026: add 100 € and be served in the first production batch, or pay nothing more and be served later, funded by sales to new customers. Either way you never pay the full price of a Loom twice. That offer covers the Loom 2 octaves; the 3 octaves case is not settled yet and we will ask those backers directly.
Aodyo, the companyWhen is the Loom coming out?
Hardware version 2.1 is in our hands and the firmware is progressing. Our objective, and we say objective rather than promise, is to start production in autumn 2026 with a first batch of 500 units. We will not give you a date we are not sure of.
Aodyo, the companyAnd the Anyma Omega?
After the Loom. Finishing the Loom is the priority, the Omega follows, and there is no date. Progress is posted on our Discord.
Aodyo, the companyWhere do I follow what you are doing?
Our Discord for day to day questions and progress, Instagram for what we build, and the newsletter for the bigger announcements. The team reads all three.
Anyma Phi and Anyma VWhat exactly is the Anyma Phi?
A compact desktop synthesiser built on physical modelling, so it simulates how sound is actually produced rather than replaying samples. Three oscillator slots with more than 40 types, including wind and string physical models, modal resonators and virtual analog, five effect slots, sixteen modulator slots and thirty-two mapping slots. It holds 200 patches, has a fifteen-pattern arpeggiator, and it is monophonic with up to three-note paraphony.
Anyma Phi and Anyma VWhat can I plug into the Anyma Phi?
Audio out on L-R quarter inch line jacks plus a stereo headphone jack. Audio in on a stereo quarter inch jack, and there is an internal piezo microphone as well, which you can use as an excitation source. MIDI over USB and over 5-pin DIN, in and out.
Anyma Phi and Anyma VWhich keyboard or controller works with it?
Anything over 5-pin DIN MIDI works, without exception. Over USB host it depends on the controller: some work, some do not, because USB MIDI implementations vary. If you have the choice, DIN is the safe route. Beyond notes, the Anyma Phi responds to pitch bend, velocity and breath control, plus four other controller inputs with MIDI learn.
Anyma Phi and Anyma VCan I play the Anyma Phi with a Sylphyo?
Yes, and it is one of the better pairings we know. The Sylphyo sends breath as a continuous controller and the Anyma Phi accepts breath as a control source, so the physical models respond to your air the way an acoustic instrument would. Connect over USB or over DIN with the Link.
Anyma Phi and Anyma VDo I lose my patches when I update the firmware?
No, your patches are kept through a firmware update. One thing that matters during the update: connect the Anyma Phi directly to the computer, not through a hub, a dongle or an adapter. That is the most frequent cause of an update failing or the instrument freezing at start.
Anyma Phi and Anyma VIs there editing software for the computer?
Yes, an editor and librarian, so you can build patches on a large screen and organise your 200 slots rather than doing everything from the front panel. It is on downloads.aodyo.com with the firmware.
Anyma Phi and Anyma VAnyma Phi or Anyma V, which one do I need?
Same sound engine, same patch format, two different objects. The Anyma Phi is hardware: it makes sound on its own, has its own jacks, and is monophonic with up to three-note paraphony. Anyma V is software in your DAW: polyphonic, as many instances as your machine can carry, and it costs a fraction of the price. If you play live and want an instrument on the table, take the Phi. If you produce on a computer, take the V. Patches move between the two.
Software and updatesWhat is Anyma V and in which formats does it come?
It is the Anyma physical modelling engine as software, the virtual counterpart of the Anyma Phi with the same sound engine and the same patch format. Windows: standalone and VST3. macOS: standalone, Audio Unit and VST3. Linux: standalone and VST3, with limited support.
Software and updatesWill Anyma V run on my machine?
It is undemanding: 1 GB of RAM and 100 MB of free disk in every case. Windows 7 or later, Intel or AMD in 32 or 64-bit, or ARM 64-bit. macOS 10.9 or later, Intel 64-bit or Apple Silicon. Linux kernel 3.2.0 or later with glibc, Intel or AMD 64-bit or ARM, with limited support.
Software and updatesCan I try Anyma V before buying?
Yes. The demo is fully functional with no time limit. The only restriction is thirty seconds of silence every ten minutes, so you can build a patch and judge the sound properly before deciding.
Software and updatesDoes Anyma V handle MPE?
Yes. It responds to pitch, pitch bend, velocity, breath control and expression, plus four other controller inputs with MIDI learn, and it is MPE compatible. It is equally at home with keyboards, sequencers and wind controllers, the Sylphyo included. It also imports Scala and MTS SysEx tunings and ships with more than thirty preset tunings.
Connecting it upWhat outputs does the Link have?
L-R quarter inch mono line outputs, a stereo quarter inch headphone output, and a stereo quarter inch audio input. MIDI over USB and over DIN, in and out, and it acts as a USB-MIDI host. It runs on USB power, and it carries its own sound engine, so it makes sound without a computer.
Nothing matches that. Write to contact@aodyo.com, a human reads it.