Clause # 1: Objet
These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between AODYO – SARL au capital de 5 000 € – 943 681 346 RCS Lille Métropole, 24 rue de Marcq-en-Baroeul, 59290 Wasquehal, here after named «AODYO » and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.
Clause # 2: Price
The prices of the goods sold are those in force on the day the order is placed. They are denominated in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate and transport costs applicable on the day of the order. AODYO grants itself the right to modify its rates at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is placed. However, an annual price list is applicable and revised each calendar year.
Clause # 3: Discounts and rebates
The proposed rates include the discounts and rebates that AODYO would have to grant in view of its results or the buyer’s assumption of certain services.
Clause # 4: Discount
No discount will be granted in the event of early payment.
Clause # 5: Payment terms
1. Unless otherwise agreed in writing, invoices from Aodyo must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued, and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
2. Aodyo reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.
3. If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at five percentage points above the respective base rate for the duration of the delay. If Aodyo is able to prove that greater damages were suffered as a result of the default, Aodyo shall be entitled to assert the corresponding claims on these grounds.
Clause # 6: Late payment
In the event of non-payment in whole or in part of the goods delivered on the day of receipt, the buyer must pay AODYO a late payment penalty equal to three times the legal interest rate. The legal interest rate will be revised every 6 months (Ordinance No. 2014-947 of 20 August 2014). This penalty is calculated on the amount including VAT of the amount still due and runs from the due date of the price without any prior formal notice being necessary. In addition to the late payment compensation, any sum, including the deposit, not paid on its due date shall automatically give rise to the payment of a fixed compensation of 40 euros due for recovery costs. (Articles 441-6, I paragraph 12 and D. 441-5 of the French Commercial Code).
Clause # 7: Cancellation clause
If, within fifteen days following the implementation of the “Late Payment”; clause, the buyer has not paid the outstanding amounts, the sale shall be automatically cancelled and may give rise to the right to compensation for damages in favor of AODYO.
Clause # 8: Title retention clause
AODYO retains ownership of the goods sold until full payment of the price, in principal and accessories. As such, if the buyer is subject to receivership or liquidation, AODYO reserves the right to claim, in the context of the collective proceedings, the goods sold and unpaid.
Clause # 9: Delivery
1. If the customer is a business, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
2. All prices are cash prices and include VAT plus any applicable charges for packaging and carriage.
3. The international shipping charges are available under shipping. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
4. The goods must be thoroughly inspected by the customer or an authorized individual upon receipt in order to detect any transportation damage if the customer is a merchant. Customers who are merchants within the meaning of the German Commercial Code must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.
Clause # 10: Right to withdrawal and returns
If for any reason you are not satisfied with your order, you have 14 working days from the date of delivery to exercise your right to withdrawal (articles L.121-20 and following of the French Code of consumption). You must then inform us by email at support@aodyo.com, and return the product(s) to us.
Any return must have been accepted by email from Aodyo Instruments, following your retractation demand sent by email to support@aodyo.com and must be returned insured for its value to the following address: AODYO INSTRUMENTS 24 rue de Marcq-en-Baroeul, 59290 Wasquehal, France.
Failing this, the package will be refused. We automatically confirm receipt by email of the reception of your package. The reimbursement will come into effect at the latest in the 30 days following the date on which you have exercised your right to retractation, the return shipping fees being your responsibility.
Only products sent back complete, in their intact original packaging, and in perfect reselling state will be taken back.
Any product which has been damaged, or whose original packaging has been deteriorated, will not be refunded, nor taken back, nor exchanged. The right of withdrawal may be exercised without penalty, except for shipping costs. Order preparation and shipping costs, for orders from certain geographical areas, and those with the Express shipping option will not be refunded. Additionally, for orders where shipping costs are initially covered by Aodyo, as is the case from €800 for deliveries within France and the European Union, these costs will be deducted from the refund amount.
In the hypothetical situation of the exercise of the right to retractation, the consumer has the choice to either demand the reimbursement of the amount paid, or the exchange of the product. In the case of an exchange, the shipping will be paid for by the consumer. Attention! You are free to choose your preferred shipping method and to subscribe or not to an insurance in the case of loss, theft or destruction of your package. We do not cover any of these fees and cannot be held liable for the non-reception of your package.
Important Notice Regarding Software Products: By purchasing a software product from Aodyo Instruments, you acknowledge and agree that you waive your right to retraction. This means that once a software product has been purchased and delivered (including via digital download and a License Key), it cannot be returned or refunded.
Clause # 11: Force majeure
The liability of the company AODYO cannot be implemented if the non-execution or delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure refers to any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.
Clause # 12: Place of fulfilment and place of jurisdiction
Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law.
If no amicable resolution is reached, the dispute will be brought before the Commercial Court of Lille.
Legal guarantees
Independently of any commercial warranty, Aodyo is liable under the French legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code) and under the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).
Under the legal guarantee of conformity, if a good sold by Aodyo proves non-compliant, the consumer has two years from delivery to obtain, free of charge, its repair or replacement, or failing that an appropriate price reduction or a refund. Any good repaired under this guarantee benefits from a six-month extension of the guarantee. Under the guarantee against hidden defects, the consumer may, within two years of discovering a hidden defect, choose between returning the good for a full refund or keeping it against a partial refund. To make a claim under either guarantee, write to contact@aodyo.com with your order number and a description of the issue.
As required by French law (article D211-2 of the Consumer Code), the official French notice is reproduced below:
Le consommateur dispose d’un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d’apparition d’un défaut de conformité. Durant ce délai, le consommateur n’est tenu d’établir que l’existence du défaut de conformité et non la date d’apparition de celui-ci.
Lorsque le contrat de vente du bien prévoit la fourniture d’un contenu numérique ou d’un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n’est tenu d’établir que l’existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d’apparition de celui-ci.
La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.
La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d’une extension de six mois de la garantie initiale.
Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.
Le consommateur peut obtenir une réduction du prix d’achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si : 1° Le professionnel refuse de réparer ou de remplacer le bien ; 2° La réparation ou le remplacement du bien intervient après un délai de trente jours ; 3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d’enlèvement du bien non conforme, ou s’il supporte les frais d’installation du bien réparé ou de remplacement ; 4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.
Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu’il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n’est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.
Le consommateur n’a pas droit à la résolution de la vente si le défaut de conformité est mineur.
Toute période d’immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu’à la délivrance du bien remis en état.
Les droits mentionnés ci-dessus résultent de l’application des articles L. 217-1 à L. 217-32 du code de la consommation.
Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d’un montant maximal de 300 000 euros, qui peut être porté jusqu’à 10 % du chiffre d’affaires moyen annuel (article L. 241-5 du code de la consommation).
Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.
Refunds after withdrawal
Refunds are made using the same means of payment as the initial transaction, within 14 days of our receipt of the returned goods or of proof of their shipment, whichever comes first. Return shipping costs are borne by the customer unless the goods are non-compliant. You may also use the model withdrawal form annexed below.
Consumer mediation
In accordance with articles L611-1 and L612-1 of the French Consumer Code, any consumer has the right to use, free of charge, a consumer mediator with a view to the amicable resolution of a dispute with Aodyo. You must first contact our customer service at contact@aodyo.com; if no satisfactory answer is given within 60 days, you may refer the matter to the consumer mediator appointed by Aodyo. Aodyo is finalizing its registration with an approved consumer mediation body: the mediator’s contact details will be published on this page and are available on request at contact@aodyo.com.
Annex: model withdrawal form
(Complete and return this form only if you wish to withdraw from your order.)
To: AODYO INSTRUMENTS, 24 rue de Marcq-en-Baroeul, 59290 Wasquehal, France, contact@aodyo.com
I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
No products in the cart.